Ginza Steel | JoyCard

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, just go to our contact page and tell us the exact issue so we can begin the return/refund process.

You can always contact us for any return questions.

Shipping time may vary depending on location.

Our shipping usually takes 7 to 14  days after we process your order.

Due to high demand, some of the orders may take a little longer to arrive. We strive to ensure that your order arrives as soon as possible.

Tracking details will be sent to you along with your shipping confirmation email.